Our Reviews

Melissa M. Very courteous and kept me posted on the progress of the repair.

It is always a great experience with Melissa she always greets us with a smile and takes care us. My truck is serviced and returned to me promptly.

It was for a routine oil change and tuire rotation. It was done quickly. There was two issues, first the TPS system would not reset due to a faulty sensor, which I knew about, the second was they did not put the valve caps back on the tires. They are missing.

Excellent service.

Buying our new GMC 1500 at Casa Buick GMC was an excellent experience from start to finish. Eros Munoz truly went above and beyond to make sure everything went smoothly. From the moment we walked in, he was welcoming, upfront, and very professional. He took the time to listen to what we were looking for, explained all of our options clearly, and never once made us feel pressured. What really stood out was how transparent and honest Eros was throughout the entire process. He kept us updated every step of the way and worked hard to make sure we got the exact truck we wanted. His dedication, knowledge, and commitment to customer service made the experience easy and enjoyable. We couldn’t be happier with our new GMC 1500 and would highly recommend Casa Buick GMC and especially Eros Munoz to anyone looking for a new vehicle. If you want someone who will treat you with respect and go the extra mile to make sure you’re satisfied, Eros is the person to see!

Great experience with the CASA team. Melissa Martinez, the techs and staff are always friendly, knowledgeable and prompt. Highly recommend CASA GMC for any of your service needs!

Great service

Due to GMC’s fault , and changing the grade of oil used in my 2024 Sierra, the new oil change rate went from $90 up to $200, it would be nice if GMC, would send a notice, or have the service advisors let the customer know about the price change before having the services done.

It was good, Blanca helped me alot.

on going problem they cant fix they allways say its part normal or new vehicles dont believe they just dont want to struggle anymore .

Called to bring my truck in for an oil change and was able to drop it off and pick it up within an hour. Danny always takes care of business and gets me in and out with no hastles! I've tried oil changes outside of the dealership but always end up coming back. its efficient and reasonably priced and most of I know it was done right.

I was working with a few other dealerships and have had horrible experiences in the past. Sara at Casa was AMAZING. The process was quick and easy, she listened to my concerns and was more than willing to go out of her way to answer any and all questions I had.

Special thank you to Carlos,Pete,and Frank for their patience and dedication to the detailed job they do making our buying experience enjoyable

I had made an appointment for 7am to avoid having to wait for the service, sadly not only did I have to wait for an hour and a half, when I was paged to let me know my vehicle was ready, I still had to wait another 10 more minutes for someone to bring the vehicle to me. It would have been better for them to page me when the vehicle was actually ready for me, and not have me wait outside for another 10 minutes, plus what is the point of making an appointment if there was going to be 10 other cars there waiting for the same reason. Totally defeats the purpose of having an appointment.

Made appointment, kept appointment, and had my vehicle done in a timely manner in the Service department. Mr. Daniel was awesome. Thank you

Melissa was very courteous and professional.

Good service

excellent customer service

A great service department!!! best employees around with all the madness and busyness. Everybody was super helpful, extremely helpful and very informative five star rating always!!

Sales agent Fernie Valencia very professional!! V

I had a great experience, Humberto is very helpful and this was the 2nd truck that I have purchased from him.

Excellent customer service!

It’s always been good. The only sad news is that Ms Sally is leaving and no longer my service advisor, she is the best

Melissa Martinez is a great service person and took care of my vehicle , answered all my questions concerning the problems I was having with my 2015 sierra.

Great salesman Martin Mclure

Service on vehicle by technician Melissa Martinez and staff was excellent and b edible was ready in a timely manner! Iwas completely satisfied!

Casa did complete what I requested

Good service

Another incomplete service appointment. I don’t know what’s going on at the dealership. I have had, 2 or 3 Sierra 2500, at any given time over the past 8 years. I’ve been consistently disappointed with service, sales and trade in department over the past 1 1/2 years.

I called and emailed letting the dealership know they had the wrong email and phone number for Carlos Martinez and they assured me they would fix it. Here i am still receiving emails and texts telling me my vehicle is ready or asking to complete a survey. I did not have my vehicle in the service department recently and even feel bad for Carlos Martinez if he was never notified in a timely manner about his vehicle being ready for pick up.

I had a very attentive team help me with my recent GMC Acadia purchase. Daniel who answered by initial text helped set up my appointment to visit. Abner did an excellent job showing me the vehicle, allowing me to test drive it and explaining the features, cost and guiding me through the purchasing process. Larry was also helpful in explaining the financing, sale and finalizing the process. I am very pleased with the experience and the kind, knowledgeable team at Casa Buick GMC.

Fast and professional

Humberto is the salesman you need if youre on the market when you go ask for him!!!! Just bought my new baby and he made the experience so easy and amazing!! Never pressured me Never pushed me just to make a sale. He was honest on how things would go and the delivery was awesome and simple. Then Mike helped sign me up on all programs that came with my vehicle like my gmc and onstar explained everything so easy for me to understand!! Thank you for the best car buying experience Humberto and Mike for your knowledge!!

Timely as always

Wonderful experience Sara was the best and made sure I got the best deal

Very friendly and thorough service.

good

Had my car ready same day

Blankita sancheese was great

Was assisted on a timely manner for my appointment, as well as the service was done in a very timely manner.

Greet

The personal working at the dealership are very professional in everything they do, that is why I keep coming back to Casa GMC.

Went in without appointment to have oil changed and tire rotation. Had to wait 3 hours. Staff was very nice . But, don't you have military discounts? Just wondering for next time.

Friendly customer service from Aiden. Got my truck all fixed up!!!!!

This experience has been disappointing, I brought my truck in 29 September my truck was not diagnosed until 8 October. From the 9th of October I was told it will take 4-7 days to receive the parts which would put parts arriving 16 October at the latest, however the final parts did not arrive until 21 October. Originally I did not have Eri as my service advisor but once I contacted him on 16th of October he did try to expedite the issue and did a great job in doing so an offered a discount for the inconvenience. Overall, this process took entirely too long I may think twice before coming back unless I do not have a choice.

Great customer service

Salesman was really friendly and helpful

Horacio Guajardo provided the best experience in a dealership that I have ever had. Top notch professional , smart and very involved in the entire process. Made my purchase a very pleasurable experience.

Danny Martinez and his team were awesome. I didn’t have an appointment and drove in for an oil change and complete checkup on my Sierra. They greeted me with a smile, asked what I needed and took the keys. It was effortless and efficient. This is the reason I keep coming back to CASA GMC for my baby Lucille….that’s my Truck’s Name.

I was having trouble with my cars engine. It was under warranty and was fixed. Great service.

All involved were great. Professional and courteous from the salesman (Alonzo) to the financial people involved especially Soraya.

Called 3 consecutive days to setup an appointment, all they did the 1st and 2nd day was pass the call between them and nobody was answering, just passing the call. Finally appointment was made on the 3rd day. The appointment was made at a certain time to when I was able to get off from work and take the Truck, then I received an email that it got changed to a different schedule, I had to ask my Father to help me to take the Truck for me. When they send me the receipt of the total amount $ and the inspection that was made to my Truck there was 1 or 2 points in red. Service never called me to check if I wanted to perform those repairs. Now I have to wait for next service or make a new appointment to get them cleared.

Excellent service

Serviced my Buick Enclave SUV for a tune up and problems with check engine light. Eri, vehicle Advisor provided me with the diagnostic results and resolved my issues with my Buick. Technician, Advisor Eri and Debbie from Service/Cashier provided me with professional, respectful advice and great service. Kudos to all.

Went in for an oil change, was helped promptly.

We went to the dealership just wanting to look. We met with Abner. From the start he was willing to help us out and let us look at any car we wanted. Never once was he pushy just trying to get a sale. He was very respectful and allowed for us to take our time and think through everything. Overall he did amazing. I fully recommend him to anyone

Blanca Sanchez at the Service Department at Casa Buick is absolutely fantastic! She’s helped me with multiple vehicles and always provides top-notch service. Blanca goes out of her way to keep me updated every step of the way, which I really appreciate. She’s friendly, professional, and makes the whole process easy and stress-free. It’s rare to find someone who truly cares about their customers the way Blanca does. I’ll definitely keep coming back because of the excellent service she provides!

Excellent service and communication

We were treated really well by everyone at Casa Buick. Mr. Guajardo was very patient and we never felt pressured to buy anything. He waa also very respectful and knowledgeable of what we were buying. Mike was also very helpful explaining the details of the gmc app, Onstar, and other features of my new Canyon. This is the second vehicle we buy with you guys and will definitely come back again.

The service is always very good. I did notice this morning that my rear window wiper was not replaced with the front wipers.

Completely Satisfied!

Great

Sara was great thankful for her!

I had a great experience at this dealership! Diamond was friendly, helpful, and made the entire process easy and stress-free. He answered all my questions and made sure I found exactly what I was looking for. The service was professional, and I felt valued as a customer. I would definitely recommend this dealership to others!

Muy amables y profesionales..

Sara was very easy to work with! I came in with a plan and she helped solidify the car of choice. She listened to my wants and clarified information on features of the cars.

Service was great and quick

The estimated time the work order was going to take was 3 days. Your team completed it in 2 days. This was perfect for my schedule. I didn’t have to UBER anywhere or rent a vehicle in the meantime. Thanks Casa service team!

This time was a fast and great service

Brought my Enclave for a recall on my airbag and to fix the screen showing airbag needs servicing, and did not remove the airbag screen needs servicing; supposedly the bag on passenger side is NOT COVERED. A multitude of other repairs came up with an estimated cost over $1,000…taking my business elsewhere. Highly disappointed.

Everything went smooth and the service was excellent.

Professional . Helpful .purchased a new car.

I was pleased with the attentiveness of the staff. They made buying a car fun and easy.

Oscar M. was very courteous and professional. Upon the service being completed he came to the waiting area and explained what had been done. He also asked if i had any questions and advised me to contact him before leaving if the issue was not resolved.

Buena atencion

I have always had an excellent experience when I take my vehicle for service. My maintenance advisor Melissa Martinez has always been helpful and honest, and that's why I always look for her. Not that the other service advisors are bad but, my experience with Melissa has always been great. Very honest, very informative, always professional attitude, and is very caring in taking care of customers and gives the GMC organization a great name. I am completely satisfied with the maintenance work and professionalism reflected by all employees, including the cashier. I will highly recommend the GMC dealership and products to my friends or anyone that asks. Thank you for your service and professionalism. My hat is off for Melissa Martinez, great employee that represents GMC in a highly professional manner.

Was great. From the sales team to product team walking me through the car to finance. Couldn’t be more impressed with the experience.

Great help. .

The service area was not very welcoming. I had to go find a service writing and when stated I had an appointment it seemed as if I was a bother. Had to waiting for almost 2 hours for an oil change and tire rotation.. Yall need some work.

Good ty

Good service

Overall great experience, would recommend anybody to go there too. I love Casa because they are friendly and family oriented.

Best service department!

I worked with Sara Aukland salesperson, she is the reason I purchased my 2026 Buick Encore. When my car was totaled by Allstate I was overwhelmed with sales people from various car dealers, and Sara was wonderful, she literally is the reason for me coming to Casa Buick and making my purchase there.

Eric was very professional and was a fast service.

I had to call a lot of time to get a up date from the service department and I would have to leave voice mail and still got no response for days

Pete Navarro was an excellent salesman, he explained & show me how work the new console.

They worked until I could afford to buy what I wanted, as they always do. Swapped out my lift and all my accessories. Treated to lunch due too the extended wait time. They were very busy. Thanks again Casa Buick GMC, Eddy and all the crew.

My experience was fine I think. I dropped off my vehicle for a recall issue and never heard back from anyone. I went up to the dealership to look for my vehicle to see if it was ready, to which I was told "it was done yesterday". I never received any communication other than what's on the service invoice. I guess my vehicle is okay.

It’s a good place to do the oil change. Friendly people and very respectful.

Service mgr. and Danial were both very helpful.

They are always so helpful and courteous. Being an older person I really appreciate this. They are always so patient and understanding.

Excellent customer service

Great service and friendly people

As always a great and fast experience with great service and good work quality

I didn't have my truck serviced on 10/20/25

Friendly, professional, and finished when they said they would.

Oscar was incredibly helpful and understanding. He went out of his way to get my car fixed within just a few hours. He recognized the urgency and knew how important it was for me to have my car ready before the work week. I truly appreciate his excellent service!

The customer service is excellent

FAST AND EASY

I took 5 attempts and multiple parts but the problem was finally resolved. Through it all everyone was helpful and respectful.

Carlos Salas was an amazing sales agent Thank you for being cordial & attentive with explaining everything about GMC Canyon Keep up the amazing customer service!!

Excellent

Great customer service and professional staff.

Pete was very knowledgeable and went above and beyond. Would definitely buy another vehicle with him

The staff was helpful and made the process quick and easy. Definitely recommend this dealership.

Danny Martinez and his crew worked efficiently and quickly. The personnel was knowledgeable and courteous.

Was done before time

Siempre son muy amables y responden todas mis dudas

I previously bought a new vehicle in May this year. Unfortunately, that vehicle began having multiple issues that required it to be in service for over two and a half months of the five months I owned it. I love the vehicle and to keep the last little faith I had in the brand since GM themselves were unable to assist with the issues, I turned to the sales department for help. After 5 months of issues, inconvenience, frustration, and disappointment with the previous vehicle, Joseph Colon along with his G.M.'s and Soraya Holguin, were able to help me get into a new vehicle. The sales and finance department are what kept me as a customer here at Casa and I would definitely recommend them!

Super easy to get what I was looking for. Sales and Finance wer very helpful & im extremely satisfied

Excellent customer service

Blankita was great

Excelentes servicio

I worked with Fernando and he was great! He showed me exactly what I wanted to see (2 Buicks). I decided I didn't like either of them enough to buy and he suggested a GMC Terrain Denali. I drove that and it was the perfect fit! Had he not taken the time to walk around the lot with me I would never have thought about the GMC.

Melisa was very attentive and kept me notified as to what was needed for my vehicle

Thank you to Jerry, Martin and Alonso for the assistance in purchasing my Vehicle. Great Customer Service.

Personnel fast and efficient. They were professional and courteous as well. Thank you!

Great Service!!!! Pete was wonderful !!!!

I took my vehicle for the L87 recall and in the process my vehicle got damaged in the lot were it was at. Now I have to wait x amount of time to get it fixed in the body shop. Personel dont care to take care of your vehicle. Especially when its a super expensive vehicle. Im not content with the situation so now I leave my vehicle again at the agency.

The Casa Buick GMC service center has always performed excellent service on our GM automobiles for many years, that is why we continue to take them there.

All went well in a timely manner

Blanca service adviser is always very helpful and timely.

Good service

Appreciate the way Eri went above and beyond to take care of my issues with my truck.

Simple oil change was done efficiently & no issues. Thank you

Very satisfied with the whole process. Joe Colon was very helpful and professional. And Martin at finance made the process easy.

Never buying a car from GMC, brand new truck and so many repairs!!!!!!!!!!!!

Service was great as always and the tech kept me posted during the appointment. The only issue I had was getting the service scheduled on the app. I had a funeral and had to drive over 900 miles. Knowing my oil was getting near time to service I was unable to schedule an appointment until the next week after i got back.

My time at CASA GMC was excellent as always. Ms Malissa Martinez was absolutely superb in taking care of my vehicle. Great service from all in the service department. Thank You ! Daryall Sumpter

Service representative courteous and prompt

Great service department!

Great customer care from start to finish.

Friendly stag and knowledgeable service advisors

All professional staff and courteous. The tire valve caps were missing from my vehicle and they replaced them with new ones hence, obviously they do inspect the vehicle during simple oil change service. Thank you!!!!

Very Helpful and committed.

Came In to get an oil change and also mentioned a concern I have regarding my engine light coming on at times wanted to get that taken care of, technician said to bring it in another day next week, however I was hoping to address the issue right there &then.

Carlos is always helpful and goes above & beyond when we need help getting a new car.

It was great

Fast and easy

Great service, short wait time.

Oscar was able to resolve the issue with my warranty and fix my truck thank you

Good dealership diagnose the problem and got to fixing it

Oscar Martinez was very friendly and the recall my truck had was performed quick.

Great customer service

brought my 2024 enclave in for oil change and tire rotation and it was done in timely fashion

Great customer service, sales rep was courteous, explained well with detailed

Everyone was very knowledgeable and friendly. I had a great buying experience.

Casa Buick needs to have a better system in place for people who are scheduling appointments online. I scheduled an appointment online in response to a recall notice I received from the dealership but when I showed up for my appointment on the scheduled date I was told the part had not been ordered. Well whose responsibility is it to order the part, certainly not the customer! It should go without saying that someone needs to be reviewing appointments scheduled online to ensure that they don't need to order a part prior to the customer's appointment date etc... I missed a day of work for nothing! I appreciate how Scott helped me schedule another appointment and things ran a bit smoother with the second visit until I found out the service was completed at 10:30 but the young man helping me had to inform me of that when he saw me still sitting in the lobby at 11:00 a.m. Three other customers had been called over the intercom but I was not and when I went to pick up my keys the cashier couldn't be bothered to explain why I was overlooked. Very few of your employees are actually helpful. You all should not assume that a customer knows what the process entails. Give an explanation so we know what to expect. In short, the service department at Casa Buick needs to DO BETTER.

Courteous professional team always great to work with

Awesome service and great deals!!!

Alonso the sales person did a fantastic job helping me with any questions . He stay by my side during all the time when I was at the dealership

Our experience of purchasing our vehicle from Casa GMC was first class. The entire staff was extremely friendly and knowledgeable. Humberto was quick to answer all of our questions about the vehicles that we were looking at and very patient as we narrowed in on what we wanted. The paperwork was as seamless as possible. We enjoyed our car purchasing experience and are loving our new vehicle!

Service was quick and everyone was friendly.

You guys did awesome. All the people that were explaining everything did great. Everybody treated me and my family perfect. Humberto did awesome, he was helping me on everything, showing me every detail of my first truck. I'm very happy

Amazing experience and customer service!

We would like to thank Blanca and the mechanical staff for their hard work, patience and understanding of our needs and getting us back on the road safely

Great service department! The best!

Great experience they got my car back to me in a timely manner and they also told me what future maintenance my car will need

Everything was great

Good service

Everyone was really friendly

Casa Buick has excellent customer service , Melissa Martinez has always taken such good care of me !

Very helpful.

easy and fast drop-off process, ride option, moderate fast w/ maintenance, super friendly advisor

Oscar was very helpful and communicated clearly with me throughout the whole process! 5 star service! Service department always take good care of my vehicle and its customers!

Good

Quick in and out trip for emissions test

Great service. Melissa always takes care of all services needed on my truck.

Sara and Soraya were extremely friendly and helpful. Overall process was smooth.

Por el trato amable del Sr guajardo

The service advisor was very professional and took care of my issues. i am very grateful for her help!!!

Danny Martinez is always helpful and makes sure my visits are problem free!

Not a great experience last oil change

Having me scheduled for the manufacture defect on the vehicle and the 1st oil change was exactly what I needed to get in and out quickly. Since I come from Las Cruces and because I use the car for work purposes, this was critical. Thank you for a great and speedy turnaround.

Great experience at Casa Buick! I dropped off my vehicle for an oil change and tire rotation, and the service was excellent from start to finish. Very fast, efficient, and extremely communicative throughout the whole process. Highly recommend!

Very enjoyable experience

Good service

Great service

Buena información y trato

I was very happy with the outcome of the service to my GMD Canyon. I had brought it in because of squeaky brakes and Melissa Martinez, my service advisor, told me that the brakes were fine and that the brakes were possibly making noise due to the environmental conditions here in El Paso and nothing more.

Melissa was most helpful with the problem I was having with my mps devise and the USB port in my car

He did excellent. God opened the door and he was there to assist me. Thank you.

Alonso was our salesman and he has been amazing! He help during my purchase and when we had some minor setbacks. Would highly recommend him and the dealership.

Alexandro Canalez helped us pick a very good car with a good interest rate from GM. Manager also helped out with getting our new Buick Enclave

Everything was good and by far the best timing

I arrived early for my appointment. They took me right in. Completed in appropriate time.

Everything was very smooth

Your Courtesy Driver (David Castillo) really went out of his way to help during the experience; he made sure I got a rental right away, picked me up, dropped me off at my office, and then made sure I had a ride back once the rental was returned. I appreciate him going out of his way, great service.

Great customer service

Great service

Fast and friendly aervice

Danny working and helping us like a champ!

I’m very happy with my experience. Mario Valenciano answered all questions. The entire team is very professional.

.

Usually Danny takes care of us but he was off and Scott did a great job.

This was my first time dealing with Casa and the service was great. They kept me informed every step of the way and made sure things were good before i left the property. They were polite upon entry and leaving always with a greeting. I say thanks for your service.

Came in for a recall on my vehicle, scheduled an appointment and was told that they would do the recall at that time? Came in for appointment and after an hour of waiting was told they would have to order a part and I would have to come back for the work to be completed!

Overall, a very positive experience. Special recognition to David, the Customer Service Specialist, whose professionalism and attentiveness stood out. Buick is positioned as a premium luxury brand, and I strongly encourage maintaining customer service standards that consistently reflect that level of quality and expectation.

Well taken care by the service team, the service advisor went the extra mile to insure that the corrections were made at the best possible cost.

Had a wonderful experience. People were nice and helpful

Overall, a wonderful experience

Blanca was very attentive and kept me informed throughout the process. Very satisfying visit. I’ll be back!

Our sales representative (Carlos Salas) was very personable and worked diligently to get us a great deal on our vehicle. Our experience at the dealership was very pleasant.

Excellent service always.

My service advisor Danny, MARTINEZ, and all his service advisor. Team are great. Gets the job done good communication all above.

Personnel very attentive, professional and courteous.

Still having issues inside cab. I've reported this 3 times. This has still yet to be resolved. To pay for a truck that costed almost a 100k. You would think that GMC would look into this matter.

Very fast and excellent communication.

Everything was great!!! Thanks

Service was good, sorry that you don’t have state inspection Saturday.

Excellent service!

From the moment we arrived at Casa GMC, it was an exceptional experience! We received great service from our Sales representative, Rocky, and witnessed the dedication of the financial manager and GM, who worked tirelessly to assist us in driving away with our new GMC Sierra and a GMC Terrian. My wife and I were extremely pleased with the outcome.

My advisor Scott Hankins kept me well updated. He let me know how long to diagnose the problem. He then called to let me know the part needed was backordered and to pick up a rental. He then called to let me know the part has shipped. And lastly, he called to let me know the part had arrived and the truck was ready to be picked up. Scott, thanks for keeping me in the loop without having to bug you for an update!

Excellent service!

I strongly recommend to have available customer transportation between the hours of 1130am to 2pm daily. Reason been, people that have jobs use their lunch break to conduct their daily errands and vehicle maintenance is one.

Quick

Todo muy rápido y muy bien el servicio

The service advisor Eri Morales was very helpful.

Blanca did a great job getting our faulty wiper switch approved through the extended warranty service company. Got the part, scheduled the service and saw us through our service visit. Timing of everything was critical as we were on the road just coming through El Paso on way back home to Corpus Christi

Work was fast and done without a problem.

I had an appointment at 11:30am for an oil change, and I ended up leaving at 3:30pm. I received poor communication until my husband spoke to the manager. Not sure why it took 4 hours for an oil change, rotation of the tires and to replace the battery. I left very upset and don’t plan to return.

Great people that show they care! Best dealership I have ever been too. I am proud to call them local!

Oscar Martinez at service is the best! I got a oil change, wheel alignment & some issues with my charging ports and he communicated with me step by step when they kept my car. Thank you!

DI is a great sales person..most helpful

Great experience

Was awesome 👌

Good service

It took awhile, but it was very pleasant.

Excellent

Service was great, Service advisor was outstanding.

Great service! Blanca was very professional and answered all my questions. Kept me up to date on all service’s rendered. I would recommend this dealership to anyone wanted excellent service.

Was great

My experience at the dealership was very positive. The staff was welcoming, attentive, and knowledgeable throughout the entire process. They took the time to answer my questions clearly and made sure I understood my options without any pressure.

Sara was an awesome Sales representative. She approached us on our terms and allowed us to view the lot without pressure to purchase. I wish every sales agent would be like her.

Friendly customer service.

Sara Aukland was great! Very patient with me and my request and just amazing customer service!!

Diamond was most patient with us. Excellent care!

The salesman Joe was human and very down to earth. Martin the finance guy was was very nice and welcoming. However , Seasoned car buyers simply want to purchase a car and walk and be about the business of living and driving their new car. When a customer comes to your dealership with an approval certificate Make the sales and let the customer go .We wasted two days at your dealership with no pay and was strong armed to purchase features that's already on the car.Tell us why your salesman insisted on Bank America instead of GECU, is his payoff better? We almost walked out, your guy let us take the car home before clinching the deal. DONE DEAL! Mike the guy who showed us the car's features was our best experience at the dealership. He took time to explain and show us the features of the car. We walked away from Casa Ford. The Casa Group must live up to HOME OF THE NICE GUYS. We rather buy in El Paso than NM or AZ. We know the guys got to make a commission but easy up or loose good customers.

The salesman was wondering to work with and he was very knowledgeable about the Denali vehicle

Eri was amazing very helpful

Excellent service

Great very friendly and helpful

Excellent customer service

When someone has my car for the greater part of a day I expect better customer service than I received. When I brought my car in I told the service advisor Blanca that I needed you all to check out another item on my vehicle and give me a quote to have that repaired but that was not done I ended up having to bring my car back the next day (had to take another day off from work) and had to confront her about why this was not done The prior day when I had asked for it. She assured me she would get me a quote but I had to ask her about the status of that quote at which time she did sit down in front of me and call your body shop to get me my quote. In other words, if I'm going to have to do all of that type of work then what am I paying you all for, just the actual service, not the research and follow through? It is exhausting and dims the light on your commitment to providing a consistently satisfactory customer service experience. Another thing, it is next to impossible to understand when the cashier is talking over the intercom calling customers to come and pick up their vehicle. The sound is dull and scratchy. Perhaps she's speaking into the mic too closely or she needs to enunciate better, but I was left waiting an extra 30 minutes because I did not hear my name called. If not for the service advisor who was helping me that day asking why I was still there when my vehicle was ready, who knows how much longer I would have been waiting? The handicap toilet in the women's bathroom seems like it's on its last leg and needs to be repaired. It is beyond annoying to see all of the commercials with the guys of Casa portraying themselves in a positive light when these types of issues persist for their customers. DO BETTER!!

I’m very pleased with the results of the service provided

My service person is blanca, and she has been very helpful.Courteous, and I don't know what I would do without her

Great experience! Super friendly group literally from top to bottom. On top of things and everything done in a timely manner. I had Sarah as my main salesman and she was great. Communicated throughout and thought of my needs with great feedback on other options. I had a complicated situation and they made it happen and got me in a beautiful truck. Will definitely go back for future family needs with vehicles.

Eddie was great and attentive. Very helpful

We loved that we didn’t have to go back and forth on pricing. We told them what we wanted and they didn’t hesitate to price match for us. They were fast and efficient and wouldn’t keep us waiting extremely long hours like other dealerships do. Loved our salespeople both Diamond and Sara!

Service Rep Eri was very helpful in getting the issues fixed.

Easy and quick service

Poor customer service. After three messages, three voice mails, and after speaking with the service lane manager I was able to speak with the "service" advisor and leaving my vehicle for 10 days just to get a diagnostic. Never got an apology for not being responsive. I thought Shamaley GMC was bad, CASA service was worse.

It was really good Mike pen̈a was done great deals

Besides finding it difficult to contact my assigned Service rep (I tried several times and kept ending up with someone else), when I was able to pickup my truck, it took me less than 2 miles and had to turn back because the issue was still present. I had to resort to contacting service manager and he did provide a rental and got me in tough with the service technician. I spent a good 3-4 hours with the service technician following GM's protocol for the issue. In the end, the problem still persists and I will be following up with them this morning.

Scott is very professional and took care of my concerns thank you Scott for taking care of my 2500 gmc

Very good service

Good job

Casa Buick had the vehicle I wanted.. Sara Auckland was patient, thorough, and very pleasant. Mike Pena was very helpful showing me how to operate the vehicle.

Best service department! Best staff and service!

Excellent treatment, professional people, beautiful car.

The CASA dealership from sales to service is the best! I periodically have our '25 Acadia along with our past GMC's serviced at the dealership in Carrollton ... that one too is an excellent dealership, but CASA outshines them. Oscar Martinez, my service representative is absolutely the best... he not only made sure the Acadia was taken care of, he made sure that I was taken care of. The module (onstar) that needed to be replaced was on backorder. Oscar kept me informed on the delivery status. Once ithe module was received at the dealership, Oscar called and scheduled me for 8am the following morning ... by 10am I was back home. Onstar works perfectly! From sales (our sales rep ... more that once...is Sara... also the very best) to service, CASA is a very caring and responsive dealership... top drawer!

SCOTT DID A GREAT JOB IN DETAILING INSPECTION REPORT.

Prompt and excellent service by service technician Melissa Martinez and staff!

Great

Terrible experience, my car was in the shop for 2 months and only offered me a rental for 5 miserable days, what was that supposed to do for me. purchased a very expensive warranty at the time i purchased my vehicle when i was told it would cover from bumper to bumper, LIES. i was terribly disappointed to say the least!!!!

Na

I like the friendly and easy going atmosphere

Blanca the service advisor was a great help!! She took care of my concerns. I really appreciate her help.

Great

Excellent persons and good comunication Thank you Aaron!! And all the persons who helped me, Blessings to all of you!!

Went in for an oil change and Danny Martinez took care of my truck as always. Very happy with the turn around time. Will be coming back for all my truck service needs

Good

Good service

Conpre una sierra 1500 texas edition 2024 en el Diciembre 2024 y he tenido mas problema que haber comprado un carro usado, la peor experiencia de mi vida con esta gmc y ajora el compresor del aire se termino danando como es posible y pars quenofrecen garantia de x vida con viva gmc Si he gastado miles de dolares en accesorios partes etc con ustedes y le vale! La peor camioneta de mi vida y la peor agecia

Perfect

Friendly and courteous staff.

Joe Colon was very helpful and made the buy very easy.

Great customer service

Good 👍

Oscar Martínez did a very good job in keeping me updated with all concerns regarding my truck status being fixed.

Extremely Satisfied, prompt and courteous service by GMC service technician!

Muy profesional

Done quick and fast, he only thing is I documented what was being requested when creating the appt and was asked what I needed again at the service department.

The service and staff was excellent. Highly recommend!

Very professional

Friendly staff. Fast service.

Good people and good service

Oil change and tire rotation wash done in a good time… Oscar’s courtesy and service was awesome

Great customer service

Bad service

La atención de Dávila fue excelente me mencionó que tiempo tardarían en el servicio y fue exacto

Good and quick service. just I was wondering Why you didn't change the sticker for the date and mileage of the oil.

Friendly people all around

Awesome, very professional and efficient

I would have given a 5, but my car shut off after the service. Just to find out my air filter was not put back on. The service guy up front was definitely a 5 with the information he provided me with

Excellent service overall.

I gave the 4 star instead of 5 as I always do because of the confusion of where I stand on my extended bumper to bumper I purchased with my AT4 in 2023. Otherwise I am very happy with the service I received . I will be going back to the dealership today to talk to my service writer who was off the day I took the truck in for service .

It was great

Great service and great ccomlunication.

I have been buying my cars for my late wife and trucks for myself for years now. The service is great, the personal that work there are very professional and willing to help you.

Professional and courteous

Great people, quick and efficient.

Quick and efficient.

Always so cordial and professional.

Sarah, the agent who helped my wife and me get our new car, made us feel right at home. She was so sweet and did everything she could to help us get into a new car. She was wonderful and very helpful throughout the whole process. I definitely recommend going to Cassa Buick and GMC We loved the experience!”

The Tech personal very knowledgeable

Blanca is always so kind.

Thanks for the quick service on my bad battery. .

First the get-go, I was greeted with the utmost respect by Gabriel De Las Cruz (Shuttle Rep). He kindly asked if I was there for a service, recall, or something else. He kindly pointed me in the right direction. I was then approached by Edgar, who was also respectful and courteous. I went in there to get my front and rear metallic silver fenders installed. I informed the reps that I was in no hurry and could pick up the following day. Needless to say, I was informed within 3 hrs that my vehicle was ready for pick-up. Casa GMC is the place to go for all your questions regarding your vehicle and services. You have a great team! Respectfully, Javier

It was a great experience. The whole team was amazing and very helpful! My agent Oscar Galicia did a great job at getting me the car I wanted at the price inside my budget. Process was easy and quick! I will definitely recommend.

Horrible experience. I understand the point of having an appointment if you have to wait 3 hours for an oil change. RIDICULOUS

Excellent care thank you

Daniel Martinez has been amazing at providing excellent customer service!

My service representative Melissa was amazing. She made sure I understood exactly what was happening with the maintenance to my car. I have been getting my car serviced here for about six years and for the first time I felt appreciated as a customer. Thank you Melissa. God bless you .

Danny Martinez is always awesome always good first class service

Joe Colon is always top notch. He is responsive and gets you what you want.

Good

Service was great! Took care of my vehicle and listened to my concerns.

I had an appointment Friday and due to short staff I had to go Saturday morning. Just a little inconvenient as I was going out of town

Prompt and excellent service by service technician Melissa Martinez and Danny Martinez

The service requested was done quickly and effeciently. Melissa was very attentative and professional. I would reccommend the service center for anyone who needs something done.

Fast service

Awesome

This is my first time using your service department. Perhaps next time. I’ll give you a review. Thank you.

Service center staff was great and fast. Blanca was very attentive and professional. Very welcoming

All great!

Mario Valenciana and Mike Pena were patient and had good communication. Very helpful and clarified all my doubts

Excelent

Good Attention

My Service Advisor Melissa was great, quoted me a price and made sure to update me on the progress of the work being done.

I’ve never been so insulted and humiliated by a service representative. I was accused of being a lier and a scammer for paint damage on my truck which I believed to be defective paint. The only work done in the area of the damaged are is in the area of a truck bed cover installed at the service center and now after it was revealed what the damage was I think it was a cover up by the team installing the bed cover. I am not satisfied with the service rep and I left with feeling belittled and frustrated

The Service was completed on time

Awesome customer service I would recommend Blanca to everyone

Excellent customer service and timeliness of my the service to my vehicles was great!

Best that we have received from the CASA car family Kia and Ford Casa purchases were no where close to what the staff at Buick GMC Casa staff do start from finish our experience here was beyond Excellent.

Great customer service - always

Squealing from my tires. First time front brakes done. Squealing did not go away, rear brakes done. Squealing still coming from my tires.

Quick, easy and very helpful. Thank you to Blanca, the service advisor that helped me. In and out quickly

Na

Friendly service! Technician was fast and efficient and the service advisor kept me up to date with the progress of my truck. All around GREAT service!!

Eri was very helpful trying to understand the issue that brought me to the dealership.

Professionalism at its best 👍🏾

4 1/2 hours for an oil change

You guys are excellent when it comes to services!

Experience was fast and easy with Scott helping me out and was able to monitor where my vehicle was during the oil change a little on the high price side but it is a dealership will return in the future

Salesman Humberto was great assisted well and answered all questions I had. Issue was truck I bought passenger mirror on 4th day I had it popped open and I noticed it was held together with a bunch of self tapping screws. When I called Humberto he advised they would take care of it. Jerry sales manager was very rude and would not call me back. 8th brand new vehicle I’ve purchased and this was the worst experience.

ERI MORALES, Casa GMC Service Advisor should be commended for his Due Diligence, and professionalism in promptly, remedeing an internal Parts Department error, caused by ordering the incorrect tire!

Great visit, pleasantly surprised as "we were just looking " Joseph "Rocky" Colon made it easy for us. Didn't pressured us nor felt pushed to commit. It was a great purchase all around.

Excellent

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